XIZMAT KO‘RSATISH KORXONALARIDA INSON KAPITALINI SAMARALI BOSHQARISH YO‘LLARI
DOI:
https://doi.org/10.5281/zenodo.21966831Abstract
Ushbu maqolada xizmat ko‘rsatish korxonalarida inson kapitalining mazmuni, o‘ziga xos
xususiyatlari va uni samarali boshqarishning asosiy yo‘nalishlari yoritilgan. Inson kapitali tushunchasiga
iqtisodchi olimlar hamda xalqaro tashkilotlar tomonidan berilgan ta’riflar tahlil qilingan. Xizmat ko‘rsatish
sohasida korxona faoliyatining natijadorligi ko‘p jihatdan xodimlarning bilimi, kasbiy mahorati, tajribasi,
muloqot madaniyati va mijozlar bilan ishlash qobiliyatiga bog‘liq ekanligi asoslangan. Shuningdek, xodimlarni
to‘g‘ri tanlash, ularning malakasini muntazam oshirish, samarali motivatsiya tizimini shakllantirish, mehnat
faoliyatini baholash, qulay ish muhitini yaratish va raqamli texnologiyalardan foydalanish bo‘yicha takliflar
ishlab chiqilgan
Keywords
inson kapitali, xizmat ko‘rsatish korxonasi, xodimlar, boshqaruv, kasbiy malaka, motivatsiya, xizmat sifati, mehnat unumdorligi, mijozlar qoniqishiReferences
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Geneva: ILO, 2008.
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