XIZMAT KO‘RSATISH KORXONALARIDA BOSHQARISH SAMARADORLIGINI OSHIRISHDA MENEJMENTNING ROLI
DOI:
https://doi.org/10.5281/zenodo.23624114Abstract
Xizmat ko‘rsatish korxonalarida boshqaruv samaradorligini oshirishda menejmentning o‘rni va ahamiyati tadqiq etilgan. O‘zbekiston Respublikasi Milliy statistika qo‘mitasining 2025-yil yanvar–dekabr oylariga oid ma’lumotlari asosida xizmatlar sohasining iqtisodiy o‘sishga qo‘shgan hissasi, korxonalar tarkibi va narxlar dinamikasi tahlil qilingan. Tahlil natijalari xizmatlar hajmining o‘sishida yangi korxonalar sonining ko‘payishi va narxlar o‘zgarishi muhim o‘rin tutishini, mehnat unumdorligi hamda xizmat sifati kabi ichki samaradorlik omillari esa alohida e’tibor talab etishini ko‘rsatadi. Xizmat ko‘rsatish jarayonining o‘ziga xos xususiyatlari bilan menejment funksiyalari o‘rtasidagi o‘zaro bog‘liqlik tizimlashtirilgan hamda boshqaruv samaradorligini baholash uchun ko‘rsatkichlar tizimi taklif etilgan. Tadqiqotning ilmiy yangiligi boshqaruv samaradorligini strategik, jarayon, xodimlar va mijozlar bilan ishlash yo‘nalishlari bo‘yicha kompleks baholash imkonini beruvchi ko‘rsatkichlar tizimini asoslashdan iborat. Olingan natijalar va ishlab chiqilgan takliflardan kichik va o‘rta xizmat ko‘rsatish korxonalari rahbarlari hamda sohaviy siyosatni shakllantiruvchi vakolatli organlar faoliyatida foydalanish mumkin.Keywords
menejment, xizmat ko‘rsatish korxonalari, boshqaruv samaradorligi, xizmat sifati, mehnat unumdorligi, baholash ko‘rsatkichlari tizimiReferences
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