XIZMAT KO‘RSATISH KORXONALARIDA BIZNES-JARAYONLARNI AVTOMATLASHTIRISH VA OPTIMALLASHTIRISHNING IQTISODIY MEXANIZMLARI
DOI:
https://doi.org/10.5281/zenodo.23911437Abstract
Maqolada xizmat ko‘rsatish korxonalarida biznes-jarayonlarni avtomatlashtirish va optimallashtirishning iqtisodiy mexanizmlari tizimli tahlil qilinadi. Raqamli reinjiniringning nazariy asoslari, elektron hujjat aylanishi orqali operatsion va tranzaksiya xarajatlarini qisqartirish, ERP va CRM tizimlari integratsiyasi, bulutli texnologiyalar yordamida kapital xarajatlarni operatsion xarajatlarga aylantirish hamda dasturiy robotlashtirish (RPA) imkoniyatlari yoritilgan. Raqamli loyihalar samaradorligini baholash uchun ROI, mehnat unumdorligi va egalik qilishning umumiy qiymati (TCO) mezonlari asoslangan, joriy etish xavflari va tavsiyalar taklif etilgan.Keywords
raqamli transformatsiya, biznes-jarayonlar reinjiniringi, tranzaksiya xarajatlari, ERP, CRM, bulutli texnologiyalar, RPA, ROI, TCOReferences
Hammer, M., & Champy, J. (1993). Reengineering the Corporation: A Manifesto for Business Revolution. HarperBusiness.
Davenport, T. H. (1993). Process Innovation: Reengineering Work through Information Technology. Harvard Business School Press.
Coase, R. H. (1937). The Nature of the Firm. Economica, 4(16), 386–405.
Williamson, O. E. (1985). The Economic Institutions of Capitalism. Free Press.
Brynjolfsson, E., & Hitt, L. M. (2000). Beyond Computation: Information Technology, Organizational Transformation and Business Performance. Journal of Economic Perspectives, 14(4), 23–48.
Vial, G. (2019). Understanding digital transformation: A review and a research agenda. Journal of Strategic Information Systems, 28(2), 118–144.
Davenport, T. H. (1998). Putting the Enterprise into the Enterprise System. Harvard Business Review, 76(4), 121–131.
Mell, P., & Grance, T. (2011). The NIST Definition of Cloud Computing: NIST Special Publication 800-145. NIST.
Armbrust, M., et al. (2010). A View of Cloud Computing. Communications of the ACM, 53(4), 50–58.
Lacity, M., & Willcocks, L. (2016). Robotic Process Automation at Telefónica O2. MIS Quarterly Executive, 15(1), 21–35.
Ellram, L. M. (1995). Total Cost of Ownership: An Analysis Approach for Purchasing. International Journal of Physical Distribution & Logistics Management, 25(8), 4–23.
O‘zbekiston Respublikasi Prezidentining 2020-yil 5-oktabrdagi PF-6079-son Farmoni “Raqamli O‘zbekiston — 2030” strategiyasini tasdiqlash va uni samarali amalga oshirish chora-tadbirlari to‘g‘risida». – lex.uz.
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2026 GREEN ECONOMY AND DEVELOPMENT
This work is licensed under a Creative Commons Attribution 4.0 International License.
