Ways to improve quality in hotels through digital technologies
DOI:
https://doi.org/10.5281/zenodo.15673007Keywords:
digital technologies, hotel quality, customer experience, artificial intelligence, smart systems, service improvement.Abstract
Service quality is a crucial determinant of competitiveness in the hotel industry. This article explores ways to
improve hotel service quality through digital technologies. It focuses on enhancing customer experience, implementing
AI-based services, online booking systems, smart room control, and digital feedback mechanisms. The paper analyzes
international practices and provides recommendations for their adaptation in the context of Uzbekistan.
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