BANK XIZMATLARI SIFATINI BOSHQARISHNING INTEGRATSION VA ADAPTIV MODELI
DOI:
https://doi.org/10.5281/zenodo.18878944Keywords:
bank xizmatlari sifati, sifat boshqaruvi, integratsion model, adaptiv mexanizm, dinamik boshqaruv tizimi, strategik integratsiya, qayta aloqa konturi, raqamli transformatsiya, mijozga yo‘naltirilgan boshqaruvAbstract
Mazkur maqolada bank xizmatlari sifatini boshqarishning integratsion va adaptiv modeli ishlab chiqilgan
hamda uning nazariy va amaliy asoslari yoritilgan. Tadqiqotda xizmat sifati boshqaruvi alohida nazorat funksiyasi
sifatida emas, balki strategik boshqaruv, operatsion jarayonlar, raqamli texnologiyalar va mijozlar xulq-atvori bilan
uzviy integratsiyalashgan dinamik tizim sifatida talqin etiladi. Integratsion yondashuv sifat ko‘rsatkichlarini bankning
barcha funksional darajalarida birlashtirishni nazarda tutadi. Adaptiv komponent esa tashqi muhit o‘zgarishlari, raqamli
transformatsiya jarayonlari va mijoz talablaridagi siljishlarga tezkor moslashuv mexanizmini ifodalaydi. Maqolada sifat
boshqaruvining strukturaviy arxitekturasi, qaror qabul qilish konturi va qayta aloqa mexanizmi asoslab berilgan. Taklif
etilgan model banklar faoliyatida barqarorlik, moslashuvchanlik va mijozga yo‘naltirilganlikni kuchaytirishga xizmat qiladi
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