Sayyohlarning shikoyatlarini ko‘rib chiqish va ularning huquqiy huquqlarini tiklash mexanizmlari
DOI:
https://doi.org/10.5281/zenodo.15403540Ключевые слова:
sayyoh huquqlari, shikoyat mexanizmi, xalqaro tajriba, onlayn nizolar, turizm huquqi, O‘zbekiston qonunchiligi.Аннотация
Ushbu maqolada sayyohlarning shikoyatlarini ko‘rib chiqish va ularning huquqiy huquqlarini tiklash
mexanizmlari xalqaro tajriba asosida tahlil qilingan. Yevropa Ittifoqi, AQSH, Yaponiya kabi davlatlarda mavjud bo‘lgan
ilg‘or tizimlar, xususan, onlayn nizolarni hal etish platformalari, turizm ombudsmanlari va kompaniya javobgarligi prinsiplari
yoritib berilgan. Shu asosda O‘zbekistondagi amaldagi huquqiy mexanizmlar baholanib, ularni takomillashtirish bo‘yicha
takliflar ishlab chiqilgan. Maqola pozitiv yondashuvda yozilgan bo‘lib, milliy tizimning xalqaro standartlarga yaqinlashuvi
hamda sayyohlar ishonchini oshirishga qaratilgan.
Библиографические ссылки
Sara Dolnicar. Tourist Satisfaction and Complaint Behavior. – Amsterdam: Elsevier, 2007. – 234 p.
Jonathan Evans. The Package Travel Directive and Consumer Protection. – London: Routledge, 2015. – 192 p.
Umberto Izzo. Online Dispute Resolution and Consumer Protection. – Berlin: Springer, 2018. – 210 p.
Antonio Messineo. Tourism Law and Consumer Rights. – Rome: Giuffrè Editore, 2012. – 256 p.
G. Howells, I. Ramsay. Handbook of Consumer Law. – Oxford: Oxford University Press, 2010. – 380 p.
C. Richet. Tourisme et Droit. – Paris: Larcier, 2016. – 298 p.
D. Buhalis, R. Law. Progress in Information Technology and Tourism Management. – Tourism Management, Vol. 29. –
Elsevier, 2008. – 609–623 p.
N. Morgan, A. Pritchard. Tourism Promotion and Power: Creating Images, Creating Identities. – Chichester: Wiley,
– 312 p.
OECD. Consumer Protection Enforcement in a Global Digital Marketplace. – Paris: OECD Publishing, 2021. – 178 p.
UNWTO. Global Report on Legal Frameworks for the Protection of Tourists. – Madrid: World Tourism Organization,
– 145 p.
European Commission. Consumer Conditions Scoreboard – Consumers at home in the Single Market. – Brussels: EU
Publications Office, 2020. – 98 p.
M.M. Raxmatov. Turizmda xizmat ko‘rsatish sifati va iste’molchilar huquqlari. – Toshkent: Iqtisodiyot, 2021. – 212 b.
Л.А. Шереметьева. Мезҳдународноэ туристскоэ право. – М.: Юрайт, 2020. – 287 с.
survey-ivs/international-visitor-survey-data-release-materials
Загрузки
Опубликован
Как цитировать
Выпуск
Раздел
Лицензия
Copyright (c) 2025 YASHIL IQTISODIYOT VA TARAQQIYOT
Это произведение доступно по лицензии Creative Commons «Attribution» («Атрибуция») 4.0 Всемирная.