The Role of The Capacity of Service Personnel in the Organization of the Quality Service Process in Hotel Enterprises

The Role of The Capacity of Service Personnel in the Organization of the Quality Service Process in Hotel Enterprises

Авторы

  • Nigina Rakhmonova

DOI:

https://doi.org/10.55439/GED/vol1_issmaxsus%20son/a718

Ключевые слова:

hotel services, quality of service, personnel potential, customer satisfaction.

Аннотация

In this article, the impact of the capacity, knowledge and skills of hotel service employees on
improving the quality of service in hotels and the experience of having a high level of service by improving the
qualifications of employees in the enterprise are studied. In addition, solutions to existing problems in training
and retraining of employees are offered.

Биография автора

Nigina Rakhmonova

Tashkent State University of Economics Doctoral student of “Tourism and service”

Загрузки

Опубликован

2023-12-15

Как цитировать

Rakhmonova, N. (2023). The Role of The Capacity of Service Personnel in the Organization of the Quality Service Process in Hotel Enterprises . ЗЕЛЁНАЯ ЭКОНОМИКА И РАЗВИТИЕ, 1. https://doi.org/10.55439/GED/vol1_issmaxsus son/a718

Выпуск

Том 1 (2023): махсус сон: «Smart-turizm: Xorijiy tajriba va uni O‘zbekistonda qo‘llash istiqbollari»

Раздел

Статьи

Лицензия

Лицензия Creative Commons

Это произведение доступно по лицензии Creative Commons «Attribution» («Атрибуция») 4.0 Всемирная.